I would like to share my experience with you regarding Mark Atkinson and the Red Giant Design Studios in Durban.
As some of you may know I recently have embarked on a new business venture (it is something that I am very passionate about and will post more in a new thread).
As I am on a very tight deadline to complete the branding\identity of my business I decided to give Mark a try as my regular designer was not available due to other commitments. Now firstly I dont have tons of experience with designing but I do have a fair amount of experience and have complete designs with a few companies.
Mark was more than willing to assist me with logo and business card designs, being very accommodating and patient in explaining how they work, pricing, design formats etc
Now the magic about the whole experience started with the questionnaire that I was sent. A whole host of very important and relevant questions where asked which makes one think about their business as they are completing it. (I also think it is important to note that all other designers I dealt with where in person where as with mark, he is based in Durban and I am based in Pretoria and all correspondence was done mainly via email)
I must admit the first part that I was concerned with was that all other designers I dealt with normally supplied between 3-5 logo concepts where as with Red Giant they provide 2 concepts. After providing Mark with the questionnaire on Friday mid day, I received the 2 concepts on Monday (which is super quick if you have done logo designs before)
I must say my wife and I where completely impressed. Now here is the thing, you get 2 concepts vs. 3-5 but the logos are so well taught out and carefully made with great detail that anymore concepts are definitely not necessary, actually the first one designed was the one I chose. All the questions asked are definitely reflected in the logo. THESE GUYS LISTEN TO WHAT YOU TELL THEM AND REALLY HAVE AN EXCELLENT FEEL FOR THEIR CUSTOMERS TASTES AND NEEDS Now this was really a first for me where I only had 1 revision to make to the chosen concept logo and that was to move 2 words in the logo probably 2mm to the left.(just because I am picky and I had to make at least 1 change ) It is not often that you come across designers that take so much pride in just concepts and not the final product where you normally have to give them a whole list of revisions.
The same went with the business cards, after being so impressed with the logo designs Mark produced a stunning professional business card design. Even the image file formats supplied to me where amazing as with other designers I would be locked in to use their services even if I wanted to change a background colour where as now I have much more freedom to work with the designs .
It is really a pleasure to work with people who are in touch with their customers needs and deliver real results which leaves you with one less thing to worry about in this fast paced world of ours. Which was a major bonus for me not having to worry about the designs as I knew they were in very capable hands.
I take my hats of to Mark and the Red Giant team, they are truly passionate about what they do, professional and deliver a customer service level that is hard to find these days.
Mark, thanks again for taking a huge responsibility of my hands, which really gave me time to concentrate on other important tasks during my new venture start-up.
I would definitely recommend the Red Giant Design Studios services to anyone looking for a world class customer service experience and breathe taking graphic designs.