I have recently started working on Pastel, so I asked the auditors to send me a list of opening balances that I needed for the take-on. There was an amount for the Debtors Control so I asked them to give me a list of outstanding debtors. Now the problem is the customer statements for 2 clients will not balance because of incorrect opening balances that I received from the auditors.
I have checked my original cashbooks that I sent to the auditors and the opening balances that they gave me does not match my own records at all I mean there is outstanding balances for clients whose accounts are perfectly up to date. How do I rectify this on Pastel so that when I sent out a statement then only the true outstanding amounts are reflected? If there is a way can someone please give me a step by step.
Does the fact that my customer opening balances are incorrect mean that my books are totally messed up now?
Ooo I hope I make sense.