Not sure if this has been discussed on this forum - so maybe someone will give me a link if it has or advice. I have my own security business and would just like to know how this act will affect my business. How am I as a business owner protected if I quote someone for a job eg a cctv setup involving say 16 camera's, dvr, monitor etc and / or installing a access control system at a complex ? Most or our work is labour ie digging, trenching, laying conduiting or installing an electric fence. Where would I stand if the client gets upset about something and wants his money back ie the deposit he would have paid and cancels the order ? How can I as a business give his money back when the work which I cannot take back is done ?